Refund Policy

Refund Policy
Effective Date: [31/3/2025]
 

1. Eligibility for Refund

• Customers may request a refund within 7 days of receiving the product.

• The item must be unused, undamaged, and in its original packaging.

• Refunds will not be issued for items that show signs of wear, damage, or alterations.
   

2. Refund Amount

• Approved refunds will be processed at 75% of the product price.

• Shipping fees and any additional handling charges are non-refundable.
   

3. Refund Process

• To request a refund, contact us at dianza.jewel@gmail.com with your order details and reason for the refund.

• Our team will review your request and provide instructions for returning the item.

• Once we receive and inspect the returned item, we will process the refund within 7-10 business days.

• Refunds will be credited to the original payment method.
   

4. Non-Refundable Items

• Custom-made or personalized jewelry.

• Items purchased on sale or as part of a special promotion.
   

5. Damaged or Incorrect Items

• If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos as proof.

• We will arrange for a replacement or full refund, including shipping costs, if applicable.
   

6. Contact Us
For any refund-related inquiries, please reach out to: 📧 Email: dianza.jewel@gmail.com

By making a purchase from Dianza, you agree to this Refund Policy.